Return of goods

Withdrawal from the contract, return of quality goods:

  1. A buyer (“Buyer”) at www.zieduekspresis.lv, who is a consumer (natural person), has the right, without giving reasons, to return the Goods within 14 (fourteen) days, if they have not been used, damaged or their appearance has not been changed, i.e., only such changes were made to the Goods or their packaging that was necessary to view the Goods received. The Buyer must exercise this right responsibly and return the Product in its original proper packaging, as well as return all components of the Product. The costs of returning the goods must be borne by the Buyer.
  2. In certain cases specified by the Seller, quality Goods may be returned over a longer period of time.
  3. Upon return of the Goods, the Buyer shall be liable for the decrease in the value of the Goods that has occurred in connection with activities that are not necessary to establish the nature, characteristics and operation of the Goods.
  4. Return of goods shall be made at the address: Buļļu iela 45, Rīga, Latvia, LV-1067.
  5. Upon receipt of the returned Product and assessing its quality, the Seller shall refund the money for the Product and its delivery costs to the Buyer within 14 (fourteen) days from the return of the Product. If only part of the Goods is returned, delivery costs will be reimbursed only if the other Goods of the same order, when purchased separately, would be subject to a lower delivery cost rate than the rate applied when purchasing the Goods together with the returned Goods, and only to the extent which is equal to the difference in rates. If another method of delivery for returning the Goods was chosen, which differs from the one offered by the Seller, as a result of which disproportionate and higher expenses were incurred, the Seller is not obliged to cover such return costs.
  6. The Product must be returned in the original packaging (with user’s manual and warranty card, if the specified documents were delivered with the Product). When returning, a VAT invoice must be submitted and the order number must be provided.
  7. The Buyer is responsible for the complete set of the returned Goods. The Seller does not accept the returned Goods, if the Product is not complete.
  8. The Buyer cannot exercise the right to return the Goods purchased in the online store if:
    8.1. the Product is made according to the Buyer’s instructions or the Product is clearly personalized (adapted to the Buyer’s personal needs);
    8.2. the product is perishable or is about to expire;
    8.3. the Buyer has opened the packaging of the Product, which for health and hygiene reasons cannot be returned;
    8.4. due to its properties, the Product after delivery is irretrievably mixed with other things;
    8.5. the Buyer has opened the packaging of the audio or video recording or computer software;
    8.6. newspapers, periodicals or magazines were delivered, unless they were delivered under a subscription agreement.
    9. The right to withdraw from a distance contract within 14 (fourteen) days without giving reasons does not apply to legal persons (entrepreneurs).

Product quality:

  1. The photos of the Goods are for illustrative purposes only, and the original products may differ from the ones shown on the Website. The photos provided cannot be used as a basis for claims. A product is considered compliant if it conforms to the sample, model or description provided in the online store.
  2. If the Product is of inappropriate quality, the Buyer can write an e-mail to eveikals@zieduekspresis.lv or contact the store at Buļļu iela 45, Rīga, Latvia, LV-1067.
  3. Only if it is established that the Goods are of substandard quality, the Buyer’s request for Goods of substandard quality can be fulfilled.
  4. We will be happy to answer all your questions by e-mail: eveikals@zieduekspresis.lv.
  5. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer’s complaint or the Buyer does not agree with the solutions offered by the Seller and determines that its rights or interests were violated, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission (more information on dispute resolution available at http: // www. ptac.gov.lv/lv).
  6. In addition to the foregoing, Buyer may use the electronic dispute resolution platform (ODR) to resolve disputes regarding Goods or Services purchased on the Website. More information at: http://ec.europa.eu/odr.

Goods of unsatisfactory quality or incomplete assembly

  1. The Buyer willing to submit a complaint regarding the Goods of unsatisfactory quality or incomplete assembly may do so by e-mail at eveikals@zieduekspresis.lv.
  2. When submitting a complaint, the Buyer must provide the following information:
    17.1. Product order number;
    17.2. Defect, signs of damage or missing part of the Product must be indicated / named;
    17.3. Other evidence must be provided, such as a photograph of the Goods, a photograph of the defect area (if it is a mechanical damage and it is possible to take a photograph), a photograph of the Product packaging, etc.
  3. When submitting a complaint, the Buyer must indicate one of the ways of resolving the claim:
    18.1. to have the Seller without compensation eliminate the non-conformity of the Product – i.e, the defects, if the defects can be eliminated within a reasonable period of time;
    18.2. reduce the purchase price accordingly;
    18.3. to replace the Product with a similar Product of appropriate quality, except in cases where the defects are minor or they were caused by the fault of the Buyer;
    18.4. to cancel the Contract and refund the amount paid to the Buyer for the Product, if the sale of goods of substandard quality is a significant breach of the order.
  4. When reviewing a claim, a response must be provided within 14 (fourteen) days. In case of refund, the Seller shall refund the Buyer for the Product and its delivery costs. If only part of the Goods is returned, delivery costs will be reimbursed only if the other Goods of the same order, when purchased separately, would be subject to a lower delivery cost rate than the rate applied when purchasing the Goods together with the returned Goods, and only to the extent that is equal to the rate difference.

Damaged shipment

  1. Check the quality of the parcel delivered to your home or parcel terminal in the presence of a courier. If you find it damaged:
    20.1. indicate this to the courier who delivered the Product or, upon receipt of the Product at the parcel terminal, contact Omniva (the parcel terminal company);
    20.2. note in the delivery document of the consignment that the packaging is damaged and together with the courier fill in the Packaging damage (inspection) report;
    20.3. inspect the Goods inside the packaging and, if damaged, record the damage with photographs. Photographs will be required for the Goods return procedure;
    20.4. if the packaging is not damaged, the Goods do not need to be inspected in the presence of the courier. If you accept the shipment and sign the documents, it is assumed that the shipment has been delivered properly.