Returning goods

The buyer may exercise the right of withdrawal and unilaterally withdraw from the purchase of goods made at the online store zieduekspresis.lv within 14 (fourteen) days and return them to the Seller. The withdrawal period is counted from the day the Goods are delivered to the parcel locker and the buyer receives a confirmation SMS.

To exercise the right of withdrawal, the buyer must inform the Seller of the decision to withdraw from the concluded agreement by sending a written, unambiguous letter in free form to the email address: [email protected]. The letter must indicate the buyer's name, surname, phone number, order number. Upon receiving the buyer's notification, the Seller immediately sends a confirmation of receiving the notification.

When returning the product, the buyer must attach a printed and filled out withdrawal form- see here.

The buyer returns the product in its original packaging, in the same set as received, with instructions and other related documents.

The buyer can return the product:

At the Seller's store - 45 Buļļu Street, LV-1067, Riga.

When returning the order with a courier, the buyer must provide the address and phone number:

• K Rent SIA, Buļļu iela 45, Riga, LV-1067;
• +371 25721888.

When returning the order with a parcel locker (Omniva), the buyer must select the parcel locker and provide the phone number:

• Rīgas Buļļu ielas 35 Aibe parcel locker;
• +371 25721888.

The return shipping costs are payed  by the customer.

The Seller shall, without delay, but no later than within 14 (fourteen) days from the day when the Seller received the Buyer's notification of the decision to withdraw from the Agreement, refund the Buyer the amount paid for the purchased product. The Seller refunds the mentioned amount to the bank account number indicated in the return form. The refund is made using the same payment method that the customer used in the transaction.

The Seller is entitled to withhold the refund of the Buyer's paid amount until the Seller has received the product.

The direct expenses associated with returning the product are payed by the Buyer.

The Buyer is responsible for maintaining the quality and safety of the product throughout the exercise of the right of withdrawal. When exercising the right of withdrawal, the Buyer is responsible for any reduction in the value of the product, if the product has been used in a manner incompatible with the principles of good faith, including for purposes other than determining the properties or operation of the product.

The right of withdrawal does not apply to:

Goods made according to the Buyer's specifications or clearly personalized;

In other cases provided for in the applicable regulatory enactments.

In case of questions, please contact: [email protected] or call +371 25721888.