Distance Purchase Contract

Privacy Policy

The purpose of this privacy policy is to provide a natural person (data subject) with information about the purpose, intent, security, protection of data processing as well as other information regarding the processing of personal data of a natural person.

Personal data

Personal data is any information related to an identified or identifiable natural person.

Application of Privacy Policy

The privacy policy of the limited liability company “K-RENT”, SIA is applied to the processing of personal data regardless of the way (form) a natural person submits their personal data (or a natural person’s data is submitted by a third party in compliance with the law / power of attorney / consent): in paper, electronically, at “K-RENT”, SIA, website, online store, in shop, etc.

Basic information

The purpose of processing personal data: concluding a contract of purchase of goods / services, execution of the delivery of goods, administering of payments, and fulfilment of guaranteed obligations.

Data controller: “K-RENT”, SIA, Registration No. 40103279929

Legal address: Buļļu iela 45, Rīga, LV-1067, Latvia

Legal basis: Legitimate interests of “K-RENT”, SIA.

Data transfer to a third country: None.

Recipients of data: data controller, data processor, and competent public authorities (law enforcement), co-operation partners, and (outsourced) service providers, database administration service providers, cloud computing service providers, outsourced providers of accounting services, law firms, legal advisors, operators, etc.

Processing of personal data, and legal basis

The processing of personal data is performed in order to meet the objectives specified in this privacy policy, including pursuing the legitimate interests (performing commercial activities) of “K-RENT”, SIA, fulfilling the requirements of regulatory acts regarding receipt, processing, storage, transfer, etc., of personal data of natural persons, as well as to meet the requirements of the regulatory acts regulating consumer rights.

The duration of storage of personal data depends on the term regulated by the regulatory acts, or the term specified in the contract concluded, or the term regulated by “K-RENT”, SIA. Personal data is not stored for longer than it is necessary to fulfil the requirements of regulatory acts, observing the legitimate interests of “K-RENT”, SIA. In the case that the processing / storage of personal data would no longer be necessary, the personal data is to be deleted.

Personal data is processed using specialized and secure software to ensure secure processing and storage of personal data, using anti-virus programs (“firewalls”) and other technological solutions. Personal data is protected by access systems, and special software.

Transfer of personal data

Personal data are not transferred to third countries (non-EU and / or non-EEA countries).

Personal data may be transferred to “K-RENT”, SIA co-operation partners (including outsourced companies), service providers (operators) and authorized legal and natural persons (lawyers, attorneys). The transfer of personal data is to take place securely, using secure software, and technologies. Personal data is transferred only to the extent necessary to fulfil the legal and legitimate interests of “K-RENT”, SIA.

Delivery of commercial offers, advertising materials

Commercial messages are only sent to those addressees / natural persons who have agreed to receive commercial communications (advertising materials) from “K-RENT”, SIA. Information on how to unsubscribe from commercial (advertising) messages is provided in the commercial (advertising) e-mail. Also, one can refuse to receive commercial (advertising material) messages by writing to e-mail: [email protected].

Protection of personal data

Personal data protection is implemented in compliance with the effective regulatory acts (regulations, laws, normative acts) with regard to the processing of personal data.

Access to your personal data

A natural person may access their personal data on the basis of a written application, in compliance with the requirements of regulatory acts with regard to personal data, as well as the requirements of regulatory acts for accepting and reviewing applications, by sending a letter, or e-mail (by mail: SIA “K-RENT”, Buļļu iela 45, Rīga, LV-1067, Latvia, by e-mail: [email protected] / [email protected]), or by submitting a written application in the store at Buļļu iela 45, Rīga, Latvia.

Upon submitting an application, a natural person is obliged to identify themselves to the extent necessary / to the extent that allows “K-RENT”, SIA to identify beyond doubt the person submitting the written application with a request to be the person whose data they request to be given access to. In such case, “K-RENT”, SIA provides the applicant with the available personal data, and other information access to which is provided for in the law.

Rights to withdraw consent

A natural person has the right to withdraw their consent to the processing of their personal data. The revocation must be submitted in the same way as the consent to the processing of their personal data was given.

In any given moment, a natural person may send their written withdrawal regarding the termination of personal data processing to the legal address of “K-RENT”, SIA: Buļļu iela 45, Rīga, LV-1067, Latvia, and / or by e-mail: [email protected] / [email protected]. Withdrawal of consent shall not affect the processing of personal data which had already taken place before the withdrawal request was submitted. Nor does the withdrawal of consent affect or suspend the processing of personal data carried out in compliance with the applicable laws and / or on legal grounds (in accordance with regulations, laws, normative acts).

Final provisions

“K-RENT”, SIA has the right to make changes to the privacy policy, and it shall inform the relevant natural persons (data subjects) about it, should such updates of the privacy policy take place.

The titles of the sections of this privacy policy are to be construed only for the sake of clarity of the rules.

Should it be the case that the data subject (natural person) considers its rights regarding the processing of personal data to have been violated, they have the right to seek remedies with “K-RENT”, SIA, or the Data State Inspectorate.

Terms of use

The limited liability company “K RENT”, SIA publishes these Terms and Conditions in order to inform its Users on what are the terms and conditions for using the online store www.zieduekspresis.lv.

1. General guidelines

1.1. These Terms and Conditions are applied when using the Website of the online store www.zieduekspresis.lv (hereinafter – the Website) (hereinafter – the Terms and Conditions). The sections “Privacy Policy” and “Terms of Purchase” located on the Website are an integral part of the Terms and Conditions.

1.2. The Website is administered by “K RENT”, SIA, which is duly registered and operating in the Republic of Latvia, company registration no. 40103279929, legal address is Buļļu iela 45, Rīga, Latvia, LV-1067 (hereinafter – the Company).

1.3. A person who visits the Website, views goods or other information, or uses the Services of the Website in any other form, is considered a user of the Website (hereinafter – the User).

1.4. The User’s activities on the Website include all activities, including – viewing the goods, reading any information, saving the goods, placing orders, etc. (hereinafter – Services).

1.5. By using the Website in any way and form (whether it is only a visitor or a registered user), the User acknowledges that they have read and agree to these Terms and Conditions, and undertakes to comply with them.

1.6. Users who do not agree with any provision of the Terms and Conditions are not entitled to use the Services of the Website.

1.7. The Company has the right to unilaterally change the Services or any information it provides, as well as any other conditions, and provisions set out in the Terms and Conditions. The Company shall inform about any amendments to the provisions of the Terms and Conditions, indicating the date of validity of the Terms and Conditions. The version of the Terms and Conditions currently in effect is always published on the Website.

2. Intellectual property rights

2.1. The Website is affiliated to and protected by intellectual property rights, international intellectual property rights, treaties, and agreements. The Company owns rights to all content published on the Website, including copyrights, intellectual property rights, trademarks, affiliated company names, trade secrets, and / or has the exclusive rights to use this content. All descriptions of goods or services, photographs, product names, signs, designs, logos and other names or information provided on the Website are the property of the Company, or the Company lawfully exercises the rights granted to it by third parties.

2.2. The Company also owns and (or) uses the rights granted by third parties to the products and services, provided on the Website, protected trademarks, or industrial design rights, including copyrights. Users are not granted any indirect or other licensed rights to use any trademark, design or copyrighted elements owned by the Company and / or used by the Company with the consent issued by a third party, as well as similar elements owned by any third party identified on the Website.

2.3. The Company, or third parties, if applicable, without any territorial limitation, retain ownership and copyright to the Website and the information provided on it, including unrestricted provision of content on the Website: images, graphics, text, software, audio, video and music, logos, photographs.

2.4. Any processing, translation, copying, distribution and (or) other use of the content, design of the Website by third parties and / or users without the prior written permission of the Company and (or) in violation of the Terms and Conditions is a violation of copyright and other rights, and is punishable in accordance with the laws of the Republic of Latvia.

2.5. Under no circumstances may the User change, update, copy, republish, post, provide, transmit, sell, derive content from, use or distribute the Website and / or its content (including the Terms and Conditions, and policies provided on the Website), including text, descriptions, in any way, codes, graphics, code and / or software or any other content, except where the Company has given its prior written consent and / or permission to perform such activities.

3. Rights and obligations of the company

3.1. The Company makes every effort to ensure proper functioning of the Website, as well as strives to ensure that the Website operates continuously and without interruption.

3.2. The Company has the right to change the Website, its functions, Services it provides, the name of the Website and (or) the Internet domain where the Website is accessible, any content of the Website or any part thereof at any time and without special notice to the User. The User understands and agrees that the Company will not be held liable for any negative consequences for the User caused by such and other similar activities.

3.3. The Company has the right, without particular notice to the User, to involve third parties in the performance of any activity related to these Terms and Conditions, as well as to transfer to third parties their rights and obligations arising under these Terms and Conditions or their part thereof.

3.4. The Company has the right to terminate the Website at any time without prior notice.

3.5. The Company reserves the right to terminate or restrict the User’s access to the Website at any time without prior notice if:

3.5.1. it is necessary in the cases provided for in the laws and other legal acts of the Republic of Latvia, or in compliance with the requirements of the competent authority;

3.5.2. it is necessary to protect the rights and legitimate interests of the Company or third parties;

3.5.3. it is necessary because the User, when using the services, has created or may pose a threat to the security of other users of the Website;

3.5.4. it is necessary because the Company wants and (or) has to perform technical maintenance, updating of the Website;

3.5.5. when using the Website, the User damages the Website and / or the reputation of the Website.

4. Rights and obligations of the users

4.1. By using the Website, the User undertakes to comply with and not to violate the requirements of law, and the rights and legitimate interests of third parties, including legislation governing the protection of intellectual property, personal data, and other.

4.2. The User commits not to use the Website in a way that could endanger the proper functioning of the Services provided by the Company, the security of the Website’s servers, data, or restrict the Website’s ability to duly provide any Services to other persons. Neither will they use any malware or other unsolicited content.

4.3. The User undertakes to provide correct and sufficient information about them, including their real name, telephone number, e-mail address, and other necessary information, when making purchases, or registering in loyalty programs.

4.4. The User must store their login data in such a way that it cannot be disclosed to third parties, except for persons who have been authorized by the User to represent the User for the use of the Website. The User must immediately notify the Company by e-mail if the User’s login data and (or) password required for the use of the Website have been lost or become known to third parties.

4.5. The User understands and agrees that in case the User’s login data becomes known to third parties, such third parties may assume obligations that will become binding on the User, who undertakes to accept and duly perform such obligations. The Company is not obliged to verify the identity of any User.

4.6. The User understands and agrees that the Company processes and manages the User’s personal data in accordance with the legislation of the Republic of Latvia, and Company’s Privacy Policy. Due to the fact that the Privacy Policy contains important provisions of the Terms and Conditions, we recommend that the User read them carefully to make sure that all the provisions of the Privacy Policy are understandable and acceptable to them.

4.7. If the User encounters improper operation of the Website and (or) disturbances in the operation of the Website, they must immediately inform the Company.

5. Limitation of liability

5.1. The Company shall not be liable for technical, security or other malfunctions of the Website’s software or hardware that may have been caused by the use of the Website (cookies, viruses, etc.).

5.2. Any content that can be downloaded or otherwise obtained through the Website may be downloaded by the User at his own risk, and the User is solely responsible for any damage to the User’s computer system or device or for data lost as a result of such download or use of the Services. The User undertakes to ensure that the Company never incurs any legal liability, obligation to pay, indemnify or otherwise compensate for any loss, damage or other expenses incurred as a result of the User’s use of the Website.

5.3. Except when required by the law, the Company shall not be liable in any way for any damages, including consequential losses or loss of profit, income and similar losses, arising out of or in connection with the User relying on the information obtained on the Website. The Company shall not be liable for any damages, even if it had been aware of any inaccuracies on the Website.

5.4. The Company is not responsible for Services not provided to the User or not provided on time due to the fault of third parties, such as the Internet, mobile communication providers, e-mail service providers.

5.5. The User is responsible for the correct use and storage of login data. The Company shall not be liable for any losses that the User may suffer as a result of the use of this information by third parties.

5.6. The Website may contain links to third party websites that are not owned by the Company or associated group companies of the Company. The links are published for the convenience of customers and the Company has no control over the websites to which they are linked, nor does the Company evaluate the content of these websites, and assumes no responsibility for the content contained therein, the use of such websites or access to such websites.

6. Applicable law

6.1. The operation of the Website is implemented in accordance with the legislation of the Republic of Latvia. Any disputes that have arisen due to the operation of the Website or are related to it are to be resolved through negotiations, but if no agreement is reached – in accordance with the laws of the Republic of Latvia in the court.

6.2. In addition to the Terms and Conditions, the legal provisions of the Republic of Latvia, special conditions and regulations, as well as the usual business practice are applied to regulate the relationship between the User and the Website.

6.3. If any provision of these Terms and Conditions is contrary to the law or if for any reason it becomes invalid in whole or in part, it shall not invalidate all other provisions of the Terms and Conditions.

6.4. The User must first submit a claim and / or complaint about the operation and Services of the Website to the Company in writing. Please, send claims and (or) complaints to the e-mail address: [email protected], indicating your name, e-mail address, as well as describing the improper operation of the Website, errors, disturbances and / or the like, as well as indicating the date (time) and duration, if possible.

These Terms are effective as of August 19, 2020.

Terms of purchase

1. General Guidelines

1.1. These Terms and Conditions of Purchase and Sale, alongside with the documents specified in the Terms and Conditions, are to provide information on the limited liability company “K-RENT”, SIA (“Seller”), as well as to inform persons identified in Clause 5.1 (“Buyer”) of these Terms and Conditions of Purchase and Sale (“Terms”) of goods sold in the online store, who purchase goods (“Goods”) in the online store at www.zieduekspresis.lv.

1.2. Together with the order of goods submitted by the Buyer, these Terms become a Contract concluded between the Buyer and the Seller and form a legal document binding on both parties. The Contract shall be deemed concluded if the Buyer prepares and submits an order for Goods to the Seller, makes payment in accordance with the procedures and within the period of time specified in the Terms, and the Seller sends a confirmation to the e-mail specified by the Buyer that the Buyer’s order has been accepted. The Contract shall remain in force until the fulfilment of the obligations of the parties arising from this Contract. Before ordering any Goods in the online store, please read these Terms carefully and make sure you understand them correctly. Please note that before completing the order, the Buyer is obliged to agree to these Terms, the Terms and Conditions, and the Privacy Policy, but refusing to do so makes it is impossible to complete the order and order the Goods.

1.3. It is advisable for the Buyer to print these Terms for future reference.

1.4. We also inform you that these Terms may be amended in accordance with the procedure specified in Part 17 of the Terms. Each time you order the Goods, we recommend that you review the Terms so that you as the Buyer are certain that you fully understand the conditions under which the order will be placed in the particular case. These Terms were last updated on September 14, 2020.

1.5. These Terms and any Contracts between the Seller and the Buyer are drawn up and concluded only in the official state language.

2. Information about the Seller

2.1. These Terms are applied when purchasing the Goods at www.zieduekspresis.lv (“Online Store”). The Seller is “K-RENT, SIA, which is duly registered and operating in the Republic of Latvia, company registration No. 40103279929, legal address: Buļļu iela 45, Rīga, Latvia, LV-1067. Data about the Seller is accumulated and stored – in the Enterprise Register of the Republic of Latvia, the register is maintained by the state enterprise “Enterprise Register”. The VAT payer number of the Seller is LV40103279929.

2.2. More information about the Seller is provided in the section “About us” of the online store.

2.3. Seller’s contact information is provided in the “Contacts” section of the online store.

3. The Goods

3.1. The images of the Goods provided in the online store are of illustrative nature. Despite the fact that the Seller makes every effort to display the colours of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer’s device will accurately reflect the colours of the Goods. The Buyer understands that the Goods may differ insignificantly from their respective images.

3.2. The packaging of the Goods may differ from what is shown in the images provided in the online store.

3.3. Unless otherwise stated, all Goods offered in the online store are available. In case it is not possible to sell the ordered Goods in accordance with Clauses 5.7 and 9.5 of these Terms due to the circumstances specified in these clauses, the Buyer is immediately informed about it by e-mail or by other means of communication (by telephone or SMS) and the order for such Goods is cancelled.

3.4. The Seller has the right to determine the minimum and / or maximum order quantity for a specific product in a single order.

4. Processing of Personal Data

4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. Given that the Privacy Policy sets out important provisions of the Terms, we encourage the Buyer to read them carefully and make sure that all the terms of the Privacy Policy are understandable and acceptable to them.

5. Conclusion of the Contract of Purchase

5.1. In this online store, Goods can purchased by Buyers who are:

(a) Natural persons who have reached the age of 16 (sixteen);

(b) Legal entities.

5.2. By agreeing to these Terms, the Buyer confirms that they have the right to purchase the Goods in this online store.

5.3. The procedure for ordering Goods specified by the Seller provides the Buyer with an opportunity to check and correct errors before submitting the final order. It is recommended that the Buyer carefully reads and checks the submitted order at each stage of order submission.

5.4. The Contract between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer has created a Shopping Cart in the online store, indicated the Buyer’s name, surname (in Latin letters), and delivery address, exact postal code, selected payment method and having read these Terms presses the “Order” button and pays for the order. Without the Order being paid for, the Contract is not considered concluded. The Seller has the right to contact the Buyer using the telephone number or e-mail address specified in the order, based on the concluded Contract or in order to resolve any uncertainties related to the execution of the Contract.

5.4.1. The buyer will be informed of the transaction's completion upon receiving the order confirmation via email.

5.5. Each Contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.

5.6. By concluding the Contract, the Buyer agrees that a purchase confirmation will be sent to the specified e-mail address at the time of purchase. The invoice is sent to e-mail on business days no later than within 6 (six) business days from the moment the Buyer receives the Goods or the Seller hands over the Goods to the courier (if the Goods are delivered to the Buyer using courier services).

5.7. In case the Seller is not able to sell the Product, for example, because the Product is not in stock; because the Product is no longer sold; or due to an error related to the price indicated in the online store, as specified in Clause 9.5, the Seller shall inform the Buyer thereof by e-mail or by other means of communication (by telephone or SMS) and the order will be cancelled. In case the Buyer has already paid for the Product, the Seller will refund the paid amounts within 14 (fourteen) calendar days.

6. Payment

6.1. The Buyer can pay for the Goods:

(a) By bank transfer to the Seller’s account indicated in the VAT invoice;

(b) By a direct bank payment order, using the services of partner company UAB “PAYSERA LT”;

c) with payment card- VISA, MASTERCARD, AMERICAN EXPRESS.

6.2. For legal entities it is recommended to indicate the company’s registration number in the order information for faster payment identification. In this way, the order will be confirmed in the system faster and its execution will begin faster.

6.3. If the Buyer chooses the type of payment specified in Clause 6.1 (b), the Buyer is obliged to confirm the payment order in the Buyer’s bank not later than within 24 (twenty four) hours from pressing the “Order” button. Without confirming the payment order within the specified term, the Seller has the right to consider that the Buyer has refused to enter into the Contract and to cancel the order.

6.4. The Goods selected by the Buyer are reserved in the Seller’s system and the Seller starts fulfilling the order:

(a) When the Seller receives a notification from the Buyer’s bank about the payment made for the selected Goods – in the case indicated in Clauses 6.1 (a) and 6.1 (b).

6.5. The online store does not provide “Tax Free” services.

7. Delivery

Delivery to Omniva parcel lockers:

7.1. The delivery of goods to Omniva parcel lockers is at the buyer's expense - 3.99€ In separate cases indicated by the Seller, the Goods are delivered at the Seller's expense.

7.2. Goods are delivered to the buyer's specified parcel locker within 3 (three) business days. The buyer will be informed of the order receipt according to Omniva SIA regulations.

7.3. When ordering more than one Product, they can be delivered at different times, since different Products may be transported from different warehouses.

7.4. Ownership of the Goods passes to the Buyer from the moment the Buyer receives the Goods at the parcel terminal. If the carrier of the Goods is chosen by the Buyer and the Seller did not offer such a delivery option, the risk specified in this part shall pass to the Buyer from the moment the Goods are handed over to the carrier.

7.5. Upon delivery and transfer of the Goods to the parcel terminal specified by the Buyer, it is assumed that the Goods have been delivered to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any third party who accepted the Goods at the specified parcel terminal. If the Goods are not delivered on the planned day of delivery of the Goods, the Buyer shall immediately, but no later than on the next day after the planned day of delivery of the Goods, inform the Seller thereof.

7.6. Upon acceptance of the Goods, a valid identity document must be presented in order to properly identify the Buyer. If the Buyer cannot accept the Goods themselves, but the Goods have been delivered to the address indicated by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the Goods to an inappropriate person.

7.7. The Buyer is obliged to inspect the packaging, quantity, quality, assortment, accessories and assembly of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer fails to fulfil this obligation and does not submit a claim to the Seller within the specified period of time, it is assumed that the packaging of the Goods is in proper condition, but the quantity, quality, assortment, accessories and assembly comply with the provisions of the Contract.

Collection of Goods in the store at Buļļu iela 45, Rīga, Latvia

7.8. At the buyer's choice, the Goods ordered in the online store can be picked up free of charge at the store located at 45 Buļļu Street, Riga.

7.9. The Goods are prepared for pickup within 1 (one) business day. The buyer is informed via email or by other means of communication (phone call or SMS) that the Goods are ready for pickup.

7.10. The ordered Goods must be picked up no later than within 7 (seven) days, after the Seller has informed the Buyer by e-mail or other means of communication (telephone or SMS) about the possible receipt of the Goods.

7.11. Ownership of the Product upon receipt in the store at Buļļu iela 45, Rīga, shall be transferred to the Buyer from the moment the Seller hands the Goods over to the Buyer.

7.12. Upon receipt of the Goods in the store, the Buyer is obliged to:

(a) Indicate the order number;

(b) Present a valid identity document.

7.13. Only the Buyer is eligible to collect the Goods. If the Goods are to be collected by another person, they are to be indicated as the consignee of the Goods, upon ordering the Goods. If the Buyer is a legal entity, the Seller has the right to request a power of attorney to ensure the receipt of the Goods.

7.14. Upon receipt of the Goods, the Buyer or a third party specified by the Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and assembly of the Goods:

(a) In the case of encountering damage to the packaging of the Goods, inconsistency (s) in the quantity, quality, assortment, accessories and assembly of the Goods, the Buyer or a third party indicated by the Buyer has the right not to accept the Goods;

(b) With the Buyer or a third party indicated by the Buyer accepting the Goods, it is assumed that the Goods have been delivered in proper packaging, whereas the quantity, quality, assortment, accessories and assembly of the Goods comply with the provisions of the Contract.

8. Return of goods and unilateral withdrawal from the Contract by exercising the consumer’s right of withdrawal

8.1. The buyer, who is a consumer (a natural person), has the right to exercise the right of withdrawal without stating a reason and return the received Goods within the time period specified in Article 8.3 of these Terms and Conditions. This means that within the specified period, reconsidering or for any other reason deciding to withdraw from the Goods, the buyer has the right to notify the Seller of their request to return the Goods to the Seller and receive a refund. The return costs of the Goods are to be payed by the buyer.

8.2. The Buyer (consumer) cannot exercise the right of withdrawal in accordance with Cabinet Regulation No. 255 “Regulations on distance contracts” in the cases specified in Paragraph 22, including, but not limited to, if:

(a) The Product is manufactured according to the Buyer’s instructions or the Product is clearly personalized (adapted to the Buyer’s personal needs);

(b) The Product is perishable or about to expire;

(d) Due to its properties, the Product is irretrievably mixed with other things after delivery;

(e) The Buyer has opened the packaging of an audio, or video recordings, or computer software;

(f) Newspapers, periodicals or magazines were delivered, unless they were delivered under a subscription agreement.

8.3. The Buyer’s right to unilaterally withdraw from the Contract, return the Goods to the Seller and receive money back using the right of withdrawal within 14 days applies only to consumers (natural persons) and arises from the day of concluding the Contract, as defined in Part 5 of the Terms.

8.4. The buyer who wishes to return the Goods and withdraw from the Agreement has the obligation to send a request to the Seller in a free form to the email address [email protected], stating the decision to withdraw from the Agreement, specifying the buyer's name, surname, phone number, order number. Upon receiving the buyer's notification, the Seller immediately sends a confirmation of receiving the notification.

8.5. The Goods are exchanged and / or returned at the address: Buļļu iela 45, Rīga, LV-1067, taking into account the exceptions provided in the section “Return of Goods”.

8.6. The buyer shall return or hand over the Goods to the Seller or the person authorized by the Seller immediately and in any event no later than 14 (fourteen) days from the date of notification to the Seller of the decision to return the Goods (or withdraw from the Agreement), returning or handing over the Goods to the Seller. The deadline is considered met if the buyer sends the Goods before the end of the 14 (fourteen) day period. For more information on the options for returning Goods, see the "Return of Goods" section.

8.7. The Buyer may exercise the right to return the Goods only if the term for the return of the Goods specified in Clause 8.3 of the Terms has not been exceeded, and if it is possible to return the Product in its original condition in order for it to be sold at full or reduced price.

8.8. All money paid for the Product, including delivery costs, is returned to the Buyer who has returned the Goods. Upon receipt of the returned Goods and evaluation of their quality, the Seller shall return the money for the Goods no later than within 14 (fourteen) days, taking into account the provisions of Clause 7.13 of these Terms. If only a part of the Goods is returned, delivery costs will be reimbursed only if the other Goods of the same order, when purchased separately, would be subject to a lower delivery cost rate than the rate applied when purchasing the Goods together with the returned Goods, and only to the extent, which is equal to the indicated rate difference. In the event that the Goods are returned due to their inadequate quality, the provisions set out in Clause 8.12 of these Terms shall be applied.

8.9. The Buyer shall be liable for the decrease in the value of the Goods (including, but not limited to, in the cases specified in Clause 8.10 of these Terms), which arose from activities which cannot be deemed necessary to establish the nature, characteristics and functioning of the Goods, i.e., the Seller has the right to unilaterally reduce the amount of money to be returned to the Buyer in proportion to this reduction in the value of the Goods.

8.10. The returned Product must be undamaged, without having lost the appearance of the Product (undamaged labels, protective films, etc.), and it must not be used. All returned Goods must have authentic labels, protective bags and the same accessories with which they were sold. The returned Goods must be in proper original packaging (with a user’s manual and a warranty card, if they were delivered with the Product) in the same composition as the Buyer had purchased it. Gifts received with the Goods must also be returned together with the Goods.

8.11. When returning the Goods, the printed and filled out withdrawal form must be attached- see here.

8.12. If the Buyer returns the Goods due to their non-conforming quality, the Seller undertakes to fully return to the Buyer the price paid for the non-conforming Goods and to reimburse the delivery and return costs. If only part of the Goods is returned, delivery costs will be reimbursed only if the other Goods of the same order, when purchased separately, would be subject to a lower delivery cost rate than the rate applied when purchasing the Goods together with the returned Goods, and only to the extent that is equal to the indicated rate difference. If another method of returning the Goods was chosen, which differs from the one offered by the Seller, as a result of which disproportionate and higher expenses were incurred, the Seller is not obliged to cover such costs of the return of Goods.

8.13. The Seller transfers the refund amount to the buyer's bank account indicated in the withdrawal form. The refund is made using the same payment method that the customer used in the transaction.

8.14. The Seller has the right not to refund the amounts paid by the Buyer until the Goods are returned to the Seller and their compliance with Clause 8.9 is verified.

8.14.1. The buyer has the right to cancel the order, i.e., if the order has not yet been dispatched and delivered. The buyer must inform the Seller by sending a free-form letter to the email address: [email protected], indicating the desire to cancel the order. The buyer is refunded the full amount, including delivery costs. This provision applies only if the Goods are still with the Seller, have not been dispatched, and delivered. If the Goods have been dispatched, then the return of the Goods must be carried out, more information can be found in the "Return of Goods" section.

8.15. The buyer has the right to withdraw from the Agreement before the transfer of ownership rights to the Goods to the buyer, i.e., until the moment the buyer receives the Goods.

8.16. In case the Goods were delivered to the Buyer after withdrawal from the Contract:

(a) The Buyer is obliged to return the Goods to the Seller immediately;

(b) Except in cases related to the non-compliant Product, as provided in Clause 8.12, the Buyer will be responsible for covering the costs of returning the Goods to the Seller;

(d) The price of the Goods and delivery costs shall be reimbursed to the Buyer in accordance with Clause 8.8.

8.18. In all cases, the Buyer has the rights arising from the sale of a non-compliant Product, which are provided by the legislation of the Republic of Latvia. The terms of return set forth in clauses of Part 8 or other clauses of the Terms do not affect the existence of these rights.

9. Price of Goods and cost of delivery

9.1. The prices of the Goods will be as indicated in the online store. The Seller makes every reasonable effort to ensure that the prices of the Goods at the time the Buyer places the order are correct. If the Seller notices that there are inaccuracies in the prices of the Goods, Clause 9.5 of these Terms shall apply.

9.2. The prices of the Goods may change, but such changes will not affect the already concluded Contracts.

9.3. The prices of the Goods are indicated, including VAT (where applicable) in the amount applicable at the particular time in the Republic of Latvia. In case the VAT rate would change in the period from the day of the order to the day of delivery, the price may change taking into account changes in the amount of VAT, unless the Buyer paid for the Goods in full before the VAT rate change came into force. The Seller shall inform the Buyer in writing about such price changes and provide the Buyer with an opportunity to purchase the Product at a price that has been adjusted taking into account the changed VAT rate, or to cancel the order. The order is not fulfilled until the Buyer’s response is received. In case the Buyer cannot be contacted using the contacts indicated by it, it is assumed that the order has been cancelled and the Buyer is informed about it in writing.

9.4. Product prices do not include order preparation, delivery and carrying costs. Shipping costs priced in the online store are subject to change.

9.5. Given that the Seller’s online store offers a very wide range of Goods, despite all reasonable efforts of the Seller, it cannot be ruled out that the price of the Goods may be incorrect due to a technical error independent of the Seller. In case the Seller finds that the price of the Goods is indicated incorrectly, the Seller shall inform the Buyer thereof by e-mail or other means of communication (telephone or SMS) and cancel the order. The Buyer, if they want to buy the same Product for the new correctly indicated price, must order it again.

10. Obligations of the Seller

10.1. The Seller undertakes:

(a) To make every effort to ensure that the Buyer can properly use the services provided by the online store;

(b) To respect the Buyer’s privacy, to process the Buyer’s personal data only in accordance with the procedures specified in the Terms and Conditions, the Privacy Policy and the legal acts of the Republic of Latvia.

10.2. The Seller undertakes to comply with all the requirements specified in these Terms.

11. Obligations of the Buyer

11.1. The Buyer undertakes to provide only correct and complete information in the purchase form. If the information specified in the registration form changes, the Buyer is obliged to update it immediately.

11.2. The Buyer undertakes to use the online store fairly and correctly, not to harm its performance or stable operation. If the Buyer does not comply with this obligation, the Seller has the right to limit, suspend (terminate) the Buyer’s ability to use the online store without prior notice and the Seller is not liable for any related losses to the Buyer.

11.3. The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedures specified in these Terms.

11.4. Notwithstanding the obligations provided for in other clauses of the Terms, the Buyer undertakes to inspect the Product and make sure that the received Product is the one ordered by the Buyer before starting to use the Product (including before assembling it, installing, etc.).

11.5. The Buyer is obliged to comply with other requirements provided for in these Terms and the legal acts of the Republic of Latvia.

12. Manufacturer’s warranty

12.1. Some Goods sold by the Seller are covered by the manufacturer’s warranty. Information about the warranty and applicable conditions is specified in the manufacturer’s warranty provided with the Goods.

12.2. The Manufacturer’s warranty supplements the Buyer’s rights related to low-quality Goods.

13. Product quality

13.1. Defects in the Goods are eliminated, as well as non-compliant Goods are replaced or returned on the basis of the procedure established in these Terms and taking into account the requirements of the applicable legal acts of the Republic of Latvia.

13.2. The Buyer, who wishes to submit a complaint regarding low-quality or incomplete Products, can do so at Buļļu iela 45, Rīga, LV-1067 or by e-mail: [email protected].

13.3. When submitting a complaint, the Buyer must attach a VAT invoice (its number) for the purchase of the Product and provide the following information:

(a) Product order number;

(b) Indicate the defect, signs of damage or missing part of the Goods;

(c) Provide other evidence, such as a photograph of the Product, a photograph of the poor quality area (if it is a mechanical damage and it is possible to take a photograph), a photograph of the packaging of the Product, etc.

13.4. When submitting a complaint, the Buyer must indicate one of the ways in which the Buyer wants the claim to be resolved:

(a) The Seller, without compensation, and within a reasonable time-frame, eliminating the non-compliance or defects of the Goods – if the defects can be eliminated;

(b) Reduce the purchase price accordingly;

(c) Replace the Product with a similar Product of appropriate quality, except in cases where the defects are minor or were formed due to the fault of the Buyer;

(d) Cancel the Contract and refund the amount paid to the Buyer for the Product, if the sale of Goods of substandard quality is a significant breach of the Contract of order.

13.5. When reviewing a claim, a response is provided within 14 (fourteen) days.

13.6. The Buyer may inquire about the warranty maintenance issues by writing to e-mail: [email protected].

14. Responsibility

14.1. The Buyer is responsible for the actions performed through the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The Buyer is responsible for the consequences of errors or inaccuracies in the data provided in the registration form.

14.2. By filling in the purchase form in the online store, the Buyer is responsible for storing and / or transferring his login data to third parties. If the services provided in the online store are used by third parties connected to the online store using the Buyer’s login details, the Seller considers such a person to be the Buyer and the Buyer is responsible for all such third party activities performed in the online store.

14.3. The Seller, to the extent not inconsistent with applicable law, is relieved of any liability in cases where the loss arises because the Buyer, notwithstanding the Seller’s recommendations and obligations, has not been aware of these Terms, the Privacy Policy and other documents specified in the Terms and Conditions, despite being given such an opportunity.

14.4. The Buyer is obliged to ensure his connection to the online store, safe storage and non-disclosure of data, as well as to ensure that the data is known to the Buyer only and used by the Buyer only, and not to transfer or otherwise make it possible for others to access or use these connection data. If there is a suspicion that the connection data may have become known to another person, the Seller must be notified immediately, as well as the Seller must be immediately informed about the violation or disclosure of the connection data to the online store. All actions performed using the Buyer’s identification code shall be deemed performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

14.5. The parties shall be liable for the violation of the Contract concluded using the online store in accordance with the procedures set out in the legislation of the Republic of Latvia.

14.6. In the event that the Seller violates the provisions of these Terms, it shall be liable for the damage or loss incurred to the Buyer as a result of the expected consequences of the violation of these Terms. Damage or loss is considered foreseeable if it is an obvious consequence of the Seller’s breach or if the Seller and the Buyer were aware of such damage or loss at the time of concluding the Contract.

14.7. The Seller delivers the Goods for household and personal use. If the Buyer uses the Goods for sale for commercial, business or resale purposes, the Seller will not be liable for any loss of business, business losses, malfunctions or losses due to lost business opportunities.

14.8. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyers access these websites using the link in the Seller’s online store.

15. Events beyond the control of the Seller

15.1. The Seller shall not be liable for non-compliance or delay in meeting the obligations set out in the Contract or any obligations related to the Contract, if such non-compliance or delay occurred as a result of or in connection to events beyond the Seller’s control, as defined in Clause 15.2.

15.2. An event beyond the control of the Seller means any action or event beyond the Seller’s reasonable control.

15.3. In case an event beyond the control of the Seller that affects the proper performance of the Seller’s obligations under the Contract occurs:

(a) The Seller will immediately inform the Buyer; and

(b) The performance of the Seller’s obligations under the Contract will be suspended and the performance of the obligations will be extended for a period equal to the duration of the event beyond the control of the Seller. If events beyond the Seller’s control affect the delivery of the Goods to the Buyer, the Seller will agree on a new delivery date after the end of the Seller’s events beyond the Seller’s control.

16. Sending information

16.1. The term “written” used in the Terms refers also to e-mails.

16.2. In order to contact the Seller in writing or in case the Buyer is obliged to contact the Seller in writing, the Buyer sends an e-mail to [email protected] or an ordinary letter to the address: SIA “K-RENT”, Buļļu iela 45, Rīga, Latvia, LV-1067. The Seller will notify the Buyer in writing of the receipt of the notice (usually by e-mail). For the purpose of exercising the right of withdrawal and withdrawing from the Contract, the procedure for the Buyer’s application of withdrawal to the Seller is provided for in Part 7 of these Terms.

16.3. The Seller sends all notifications to the Buyer to the e-mail address specified in the Buyer’s purchase form.

17. Right to amend the Terms

17.1. Seller reserves the right to amend these Terms, including, but not limited to, in connection with:

(a) Amendments to the terms of payment;

(b) Amendments to applicable law.

17.2. For the purpose of concluding the Contract between the Seller and the Buyer, each time you order the Goods, the version of the Terms that will be valid on the day of concluding the Contract will be applied to the Contract.

17.3. Each time the Terms are amended on the basis of Part 6 of these Terms, the Seller will inform the Buyer and notify about it, indicating that the Terms have been amended, and the date of their amendment will be indicated in Clause 1.4 of these Terms.

18. Other provisions

18.1. These Terms shall apply to any Contract concluded between the Seller and the Buyer together with the documents clearly indicated in the Terms and Conditions. Any deviations from these Terms are valid only if they are made in writing.

18.2. The Buyer, taking into account the legislation of the Republic of Latvia, has certain rights related to the Goods of substandard quality. Nothing in these Terms shall be construed to limit or prohibit the exercise of such right.

18.3. The Seller has the right to transfer its rights and obligations under the Contract to a third party or persons, but the transfer of such rights and obligations will not have any effect on the Buyer’s rights and obligations of the Seller under these Terms. In case of such transfer, the Seller will inform the Buyer by providing information about the transfer in the online store.

18.4. The Buyer is not entitled to transfer all or part of the rights or obligations arising from these Terms to a third party or persons without the written consent of the Seller.

18.5. If any of these Terms is found to be illegal, invalid or unenforceable by a court, the remaining provisions of these Terms will remain in full force and effect. Any provision of these Terms that is found to be illegal, invalid or unenforceable only in part or to a certain extent shall remain in full force and effect to the extent that it has not been declared illegal, invalid or unenforceable.

18.6. Unless otherwise specified in these Terms, any delay by the Seller in connection with exercising its rights under this Contract shall not constitute a relief or waiver to the Buyer of any right, but the exclusive or partial performance of any obligation or the exclusive or partial exercise of any right does not imply that this obligation need not be fulfilled or that this right may not be exercised in the future.

18.7. These Terms and the relations between the parties in accordance with these Terms (including the conclusion, validity, application and termination of the Contract) shall be governed by the laws of the Republic of Latvia and shall be interpreted on the basis of the laws of the Republic of Latvia.

19. Submission of Complaints and Dispute Resolution

19.1. Complaints about the availability or quality of goods are requested to be submitted electronically by sending a letter to the email address [email protected] or in writing, by sending it to the address 45 Buļļu Street, LV-1067, Riga. The complaint will be reviewed within 7 (seven) business days from the date of receipt of the complaint, with a response sent to the contact address indicated in the complaint.

19.2. If the complaint is considered unfounded and the complainant does not agree with its recognition as unfounded, the complainant has the right to use alternative dispute resolution options provided for in regulatory enactments, i.e., All disputes are resolved through negotiation, but if unsuccessful - then in accordance with the procedures provided for in the laws of the Republic of Latvia.

19.3. Information on out-of-court dispute resolution options and out-of-court dispute resolution practitioners:

http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process

http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

Returning goods

The buyer may exercise the right of withdrawal and unilaterally withdraw from the purchase of goods made at the online store zieduekspresis.lv within 14 (fourteen) days and return them to the Seller. The withdrawal period is counted from the day the Goods are delivered to the parcel locker and the buyer receives a confirmation SMS.

To exercise the right of withdrawal, the buyer must inform the Seller of the decision to withdraw from the concluded agreement by sending a written, unambiguous letter in free form to the email address: [email protected]. The letter must indicate the buyer's name, surname, phone number, order number. Upon receiving the buyer's notification, the Seller immediately sends a confirmation of receiving the notification.

When returning the product, the buyer must attach a printed and filled out withdrawal form- see here.

The buyer returns the product in its original packaging, in the same set as received, with instructions and other related documents.

The buyer can return the product:

At the Seller's store - 45 Buļļu Street, LV-1067, Riga.

When returning the order with a courier, the buyer must provide the address and phone number:

K Rent SIA, Buļļu iela 45, Riga, LV-1067;
+371 25721888.

When returning the order with a parcel locker (Omniva), the buyer must select the parcel locker and provide the phone number:

Rīgas Buļļu ielas 35 Aibe parcel locker;
+371 25721888.

The return shipping costs are payed by the customer.

The Seller shall, without delay, but no later than within 14 (fourteen) days from the day when the Seller received the Buyer's notification of the decision to withdraw from the Agreement, refund the Buyer the amount paid for the purchased product. The Seller refunds the mentioned amount to the bank account number indicated in the return form. The refund is made using the same payment method that the customer used in the transaction.

The Seller is entitled to withhold the refund of the Buyer's paid amount until the Seller has received the product.

The direct expenses associated with returning the product are payed by the Buyer.

The Buyer is responsible for maintaining the quality and safety of the product throughout the exercise of the right of withdrawal. When exercising the right of withdrawal, the Buyer is responsible for any reduction in the value of the product, if the product has been used in a manner incompatible with the principles of good faith, including for purposes other than determining the properties or operation of the product.

The right of withdrawal does not apply to:

Goods made according to the Buyer's specifications or clearly personalized;

In other cases provided for in the applicable regulatory enactments.

In case of questions, please contact: [email protected] or call +371 25721888.